Información de envío

At The Vital Earth, we aim to deliver your order quickly, safely, and reliably wherever you are in the world. Please review the details below for full information on our shipping services, delivery times, and charges.

1. Order Processing Times

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has shipped, you will receive a confirmation email with tracking details.

2. UK Shipping (Royal Mail)

We use Royal Mail for all UK deliveries.

Delivery Timeframe:

  • Typically delivered within 48 hours after dispatch.

Shipping Costs:

  • FREE UK delivery on orders over £75

  • Orders under £75: shipping costs are calculated at checkout

Please note that delivery timeframes are estimates and may occasionally vary due to external factors beyond our control.

3. International Shipping (DHL & Global Carriers)

We ship worldwide using trusted carriers including DHL and other reliable international delivery partners.

Delivery Timeframe:

  • Typically 3–10 business days depending on destination.

Shipping Costs:

  • International shipping rates are calculated at checkout based on location, weight, and service level.

4. Duties, Taxes & Customs (International Orders)

All orders shipped outside the UK may be subject to import duties, taxes, and customs fees imposed by the destination country.

  • These charges are calculated at checkout where applicable.

  • Any additional charges requested by local customs authorities remain the responsibility of the customer.

We recommend checking with your local customs office if you are unsure about potential charges.

5. Tracking Your Order

Once dispatched, you will receive a tracking link via email so you can monitor your delivery in real time.

6. Delivery Delays

While we always aim to meet our stated delivery times, delays may occasionally occur due to:

  • Customs processing

  • Severe weather conditions

  • Carrier disruptions

  • High seasonal demand

We appreciate your patience should this occur.

7. Incorrect Address Information

Please ensure all shipping details are correct at checkout.
We cannot guarantee address changes once an order has been dispatched.

If a parcel is returned due to incorrect information, additional shipping charges may apply.

8. Lost or Damaged Parcels

If your order arrives damaged or has not arrived within the expected timeframe, please contact us within 7 days of the expected delivery date at:

support@thevitalearth.com

We will investigate promptly with the courier and resolve the issue as quickly as possible.