Shipping & Delivery Policy
Shipping Policy
SJS Marketing Ventures Ltd, trading as The Vital Earth
At The Vital Earth, we aim to provide clear and reliable delivery information so you know what to expect when placing an order.
Most products are dispatched from UK-held stock, allowing us to offer fast delivery to customers throughout the United Kingdom.
1. Order Processing Times
Orders are normally processed within 1–2 business days, Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next working day.
Once your order has been dispatched, we will send a confirmation email. Where tracking is available, your dispatch email will include tracking information.
Please note that order processing time is separate from the estimated delivery time.
2. UK Delivery
Most orders are dispatched from our UK stock using Royal Mail or another suitable delivery partner.
Standard UK delivery is free on all orders.
Most UK orders are normally delivered within approximately 1–3 business days after dispatch, depending on the delivery service and destination.
Delivery timeframes are estimates and are not guaranteed unless a guaranteed service is specifically stated at checkout.
3. Red Light Therapy Panel Delivery
The majority of our Red Light Therapy Panels are now held in UK stock and are normally dispatched within our standard 1–2 business day processing time.
UK-stocked panels are usually delivered within approximately 1–3 business days after dispatch.
One selected panel model is currently supplied directly from our manufacturing partner. For this product, please allow approximately 8 days for delivery.
Where a product has a different delivery timeframe, this will be clearly stated on the relevant product page before purchase.
Tracking details will be provided once your order has been dispatched.
4. International Delivery
We offer international delivery to selected destinations worldwide. Available delivery destinations and services are shown at checkout.
Orders may be sent using DHL or another suitable international delivery partner depending on the destination and service selected.
International orders are normally delivered within approximately 3–10 business days after dispatch, although actual delivery times can vary due to courier schedules and customs processing.
Delivery charges are calculated at checkout based on destination, parcel size, weight and available delivery service.
5. Import Duties, Taxes and Customs Charges
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Where duties and taxes are collected by us at checkout, this will be clearly shown before payment.
Where they are not collected at checkout, the customer may be required to pay charges directly to the relevant customs authority, courier or other authorised organisation.
These charges are determined by the destination country and are outside our control.
6. Tracking Your Order
Once your order has been dispatched, we will send a confirmation email.
Where tracking is available, the email will contain a tracking link or tracking number.
Please allow some time after dispatch for tracking information to become active within the courier's system.
7. Delivery Delays
We aim to dispatch orders promptly and provide realistic delivery estimates. Delays can occasionally occur for reasons outside our reasonable control, including:
- courier or transport disruption
- customs processing
- severe weather
- public holidays
- periods of unusually high demand
If your order is significantly delayed, please contact us and we will review the available tracking information and assist where possible.
8. Incorrect or Incomplete Delivery Information
Please check your delivery name, address and contact details carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at info@the-vital-earth.com.
We will try to amend the delivery details where possible, but changes cannot be guaranteed once an order has been processed or dispatched.
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, additional delivery charges may apply for redelivery.
9. Lost Parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will review the tracking information and, where appropriate, investigate the delivery with the courier.
If a parcel is confirmed as lost, we will resolve the matter in accordance with your applicable consumer rights and our Terms and Conditions.
10. Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number, a description of the damage and clear photographs of the damaged product and packaging where possible.
This information helps us investigate the issue and arrange an appropriate resolution.
Nothing in this Shipping Policy affects your statutory rights.
11. UK Returns
Returns for UK customers are handled within the United Kingdom.
Customers are not required to return products to an overseas address.
Full details of our returns process, return eligibility and refund terms can be found in our Returns & Refund Policy.
12. Contact Us
If you have any questions about delivery before or after placing an order, please contact:
The Vital Earth
SJS Marketing Ventures Ltd
Email: info@the-vital-earth.com
Our full legal business and contact information can be found on our Contact page and in our Terms and Conditions.
Last updated: October 2026