Terms and Conditions

Last updated: July 2026

These Terms and Conditions apply to the use of www.the-vital-earth.com and to purchases made through our website.

Please read these Terms and Conditions carefully before using our website or placing an order.

1. About Us

This website is operated by:

SJS Marketing Ventures Ltd
Trading as The Vital Earth
Company number: 17079711
Registered in England and Wales
Registered office: 5 Alderwood Road, London, United Kingdom, SE9 2JY

Email: info@the-vital-earth.com
Telephone: +44 (0)7737 087701

In these Terms and Conditions, “The Vital Earth”, “we”, “us” and “our” refer to SJS Marketing Ventures Ltd.

“You” and “your” refer to the person using our website or purchasing products from us.

2. About These Terms

These Terms and Conditions explain the rules that apply when you:

• Use our website

• Browse our products

• Create an account

• Place an order

• Purchase products from us

• Contact or otherwise interact with us through our website

Our Privacy Policy, Shipping Policy and Returns and Refunds Policy also apply where relevant.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

If there is any conflict between these Terms and Conditions and rights that cannot legally be excluded or restricted, your statutory rights will apply.

3. Using Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website in a way that violates applicable law

• Attempt to gain unauthorised access to the website, accounts, systems or data

• Introduce viruses, malware or other harmful technology

• Interfere with the security or operation of the website

• Use automated tools to scrape, copy or extract website content without permission

• Submit false, fraudulent or misleading information

• Impersonate another person or organisation

• Use our website or content to infringe the rights of others

We may restrict or suspend access to the website where reasonably necessary to protect our customers, business, systems or legal rights.

4. Product Information

We aim to describe and display our products accurately.

Product information may include:

• Product descriptions

• Photographs

• Dimensions

• Materials

• Instructions for use

• Compatibility information

• Prices

• Availability

Although we take reasonable care to keep information accurate, minor differences may occur.

For example, product colours may appear slightly different depending on the screen or device used to view them.

We may update product descriptions, specifications, images and other information where necessary.

Any material change that affects an order already accepted by us will be handled in accordance with applicable law.

5. Grounding and Wellbeing Information

Information about grounding, earthing and general wellbeing on our website is provided for general informational purposes.

Research into grounding is ongoing, and individual experiences can vary.

Our grounding products are intended for general wellbeing use. Unless expressly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information on our website is not a substitute for professional medical advice, diagnosis or treatment.

If you have a medical condition, are receiving medical treatment, use an implanted or electrically powered medical device, or have concerns about whether a product is suitable for you, you should seek advice from an appropriately qualified healthcare professional before use.

Please also review our Medical Disclaimer.

6. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve that product.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, which may include:

• A refund for the unavailable product

• An alternative product, if you agree

• Waiting for the product to become available, if you agree

We will not substitute a product without your agreement.

7. Prices

Product prices are displayed on our website.

Prices may change from time to time, but changes will not normally affect orders that we have already accepted.

The price payable for an order will be shown before you complete your purchase.

Any applicable delivery charges will also be displayed before payment.

Where taxes, duties or other charges are handled separately for an international order, this will be explained in accordance with our Shipping Policy and the information available at checkout.

We aim to ensure that prices are accurate. If we discover an obvious pricing error before accepting or dispatching an order, we may contact you to explain the error and offer you the option to purchase at the correct price or cancel the affected item for a full refund.

We will not charge a different price without your agreement.

8. Placing an Order

When you place an order, you are offering to purchase the selected products in accordance with these Terms and Conditions.

After placing an order, you will normally receive an order confirmation email.

An automated acknowledgement does not necessarily mean that we have accepted your order.

A contract between you and us is formed when we accept your order, normally by sending a dispatch confirmation or otherwise confirming acceptance.

We may decline or cancel an order before acceptance where there is a legitimate reason, including:

• The product is unavailable

• Payment cannot be authorised

• We reasonably suspect fraud or unauthorised activity

• There is an obvious pricing or product information error

• We cannot deliver to the address provided

• The order breaches an applicable legal or regulatory requirement

If we cancel an order after taking payment, we will refund the amount paid for the cancelled item or order.

9. Payment

Payment must be made using one of the payment methods available at checkout.

Payments are processed by Shopify and/or the payment providers made available through our checkout.

We do not normally receive or store complete payment card details.

You confirm that you are authorised to use the payment method provided for your order.

We may take reasonable steps to verify a transaction or prevent fraud.

10. Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Your name

• Email address

• Telephone number where required

• Billing information

• Delivery address

If you discover an error after placing an order, please contact us as soon as possible at:

info@the-vital-earth.com

We will try to correct the information where reasonably possible, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

11. Delivery

We deliver within the United Kingdom and internationally.

Available delivery destinations, services and charges are shown at checkout.

Estimated delivery times are provided in our Shipping Policy and, where applicable, at checkout.

Unless a delivery service is expressly described as guaranteed, delivery dates and timeframes are estimates.

We are not responsible for delays caused by events outside our reasonable control, but this does not affect any rights you may have under applicable consumer law.

Please review our Shipping Policy for information about:

• Processing times

• UK delivery

• International delivery

• Tracking

• Customs

• Import duties and taxes

• Delays

• Lost parcels

• Damaged orders

12. International Orders

Customers are responsible for checking whether products can lawfully be imported into and used in their destination country.

International orders may be subject to:

• Import duties

• Taxes

• Customs charges

• Local processing or handling fees

Where charges are collected at checkout, they will be shown before payment.

Where charges are not collected by us, the customer may be required to pay them directly to the relevant authority, courier or other authorised organisation.

Please review our Shipping Policy before placing an international order.

13. Your Right to Cancel an Online Order

If you are a consumer, you may have a legal right to cancel an eligible online purchase without giving a reason.

For most eligible goods purchased online by UK consumers, the cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the goods.

If an order contains multiple goods delivered separately, the cancellation period may begin when the final eligible item is received.

To exercise your right to cancel, you must clearly inform us of your decision within the applicable cancellation period.

You can contact us at:

info@the-vital-earth.com

You do not have to use a specific cancellation form, provided that your decision to cancel is clearly communicated.

Certain goods may be excluded from cancellation rights where permitted by law. Any applicable exclusion will be explained in our Returns and Refunds Policy.

Nothing in this section limits any rights you may have if goods are faulty, damaged, not as described or otherwise do not conform to the contract.

14. Returning Goods After Cancellation

After notifying us that you wish to cancel an eligible order, you must return the goods within the period required by applicable law.

Unless the goods are faulty, damaged, incorrect or otherwise covered by a legal right to free return, you may be responsible for the direct cost of returning the goods.

You should take reasonable care of products while they are in your possession.

Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Full information about returns, exclusions, return costs and our additional commercial guarantee is provided in our Returns and Refunds Policy.

15. Refunds

Refunds will be processed in accordance with applicable law and our Returns and Refunds Policy.

Where a UK consumer validly cancels an eligible distance purchase, any refund due will include the amount paid for the goods and, where legally required, the cost of the least expensive standard delivery option offered by us.

Additional amounts paid for an enhanced or premium delivery service may not be refundable beyond the cost of the standard delivery option.

Refunds are normally made using the original payment method unless otherwise agreed.

Our Returns and Refunds Policy may provide additional rights beyond your minimum statutory rights.

Nothing in that policy or these Terms and Conditions reduces rights that cannot legally be excluded.

16. Faulty, Damaged or Incorrect Products

If a product is:

• Faulty

• Damaged

• Not as described

• Incorrectly supplied

please contact us as soon as reasonably possible at:

info@the-vital-earth.com

Please provide:

• Your order number

• A description of the problem

• Photographs where reasonably helpful

We will review the issue and provide an appropriate remedy in accordance with your applicable consumer rights.

Nothing in these Terms and Conditions limits your legal rights in relation to faulty, damaged or misdescribed goods.

17. Our Additional Returns or Money-Back Guarantee

Where we offer a returns period or money-back guarantee that goes beyond your statutory rights, the specific terms of that offer will be explained in our Returns and Refunds Policy.

Any additional commercial guarantee:

• Operates alongside your statutory rights

• Does not replace your statutory rights

• Is subject only to the conditions clearly stated in the applicable policy

Please read the Returns and Refunds Policy before purchasing if you wish to rely on an additional returns period or money-back guarantee.

18. Promotions and Discount Codes

From time to time, we may offer:

• Discount codes

• Promotional prices

• Bundles

• Free gifts

• Limited-time offers

Promotional terms may vary.

Where specific conditions apply, they will be displayed with the offer or made available before purchase.

Unless otherwise stated:

• Only one discount code may be used per order

• Discounts cannot be exchanged for cash

• Promotions may be limited to selected products, customers, destinations or dates

• A promotion may end when the stated period expires or available promotional stock is exhausted

We will not apply undisclosed compulsory charges or add optional paid extras without the customer's agreement.

19. Product Reviews and User Content

If you submit a review, photograph, comment or other content to us, you confirm that:

• The content reflects your genuine experience or opinion

• The information is not knowingly false or misleading

• You have the right to submit it

• It does not infringe another person's rights

• It is not unlawful, threatening, abusive or defamatory

• It does not contain malicious code or spam

You grant us a non-exclusive licence to display and use submitted content for legitimate business and marketing purposes.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, irrelevant, abusive or violates these Terms.

We will not knowingly present fabricated reviews as genuine customer experiences.

20. Intellectual Property

Unless otherwise stated, the content on this website belongs to us or is used with permission.

This may include:

• Text

• Product descriptions

• Graphics

• Logos

• Photographs

• Videos

• Website design

• Other original content

You may use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our content without permission, except where permitted by law.

21. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Payment providers

• Delivery companies

• Review platforms

• Social media platforms

• Analytics services

• Advertising services

Third-party services may have their own terms and privacy policies.

We are not responsible for the content or practices of third-party websites that we do not control.

A link to a third-party website does not necessarily mean that we endorse every aspect of that website or service.

22. Privacy and Cookies

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained through our Cookie Policy and/or cookie settings tool.

Where consent is legally required for non-essential cookies or similar technologies, your choices can be managed through the cookie consent tools available on our website.

23. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be:

• Uninterrupted

• Error-free

• Available at all times

• Free from every technical issue

We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.

Where reasonably possible, we will try to minimise disruption.

24. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of rights that cannot legally be excluded

• Any other liability that cannot lawfully be limited

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for business losses suffered by a consumer using products for personal purposes.

Nothing in these Terms affects your statutory consumer rights.

25. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control.

These may include:

• Severe weather

• Natural disasters

• Transport disruption

• Customs delays

• Industrial action

• Government action

• Widespread telecommunications or technology failures

• Other events that we could not reasonably prevent

Where such an event affects an order, we will take reasonable steps to minimise the effect and keep you informed where appropriate.

Your statutory rights remain unaffected.

26. Changes to Our Website and These Terms

We may update our website and these Terms and Conditions from time to time.

Changes may be made to reflect:

• Changes in our business

• Changes to our products or services

• Changes in technology

• Changes in legal or regulatory requirements

The version that applies to your purchase will normally be the version in effect when your order is placed.

We will update the “Last updated” date when these Terms and Conditions change.

27. Severability

If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

28. No Waiver

If we do not immediately enforce a right under these Terms and Conditions, this does not mean that we have waived that right.

29. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections that apply in your country of residence.

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

Any dispute will be dealt with by the courts that have jurisdiction under applicable law.

30. Contact Us

If you have questions about these Terms and Conditions, an order or our products, please contact:

SJS Marketing Ventures Ltd
Trading as The Vital Earth
Company number: 17079711
Registered in England and Wales
Registered office: 5 Alderwood Road, London, United Kingdom, SE9 2JY

Email: info@the-vital-earth.com
Telephone: +44 (0)7737 087701