Shipping Policy

SJS Marketing Ventures Ltd, trading as The Vital Earth

At The Vital Earth, we aim to provide clear and reliable delivery information so you know what to expect when placing an order.

This Shipping Policy explains our order processing times, delivery options, estimated delivery timeframes and potential charges. The delivery options available for your order will be shown at checkout.

1. Order Processing Times

Orders are normally processed within 1–2 business days, Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next working day.

Once your order has been dispatched, we will send a confirmation email. Where tracking is available for the selected delivery service, your email will include tracking information.

Please note that order processing time is separate from the estimated delivery time shown below.

2. UK Delivery

UK orders are sent using Royal Mail or another suitable delivery partner where required.

Estimated Delivery Time

Most UK orders are normally delivered within approximately 1–3 business days after dispatch, depending on the delivery service selected and the destination.

Delivery timeframes are estimates and are not guaranteed unless a specific guaranteed delivery service is clearly stated at checkout.

UK Delivery Charges

• Free standard UK delivery on orders over £75

• For orders under £75, the available delivery options and charges are shown at checkout before payment

Any applicable delivery charge will be clearly displayed before you complete your purchase.

3. International Delivery

International delivery is available to selected destinations shown at checkout.

Orders may be sent using DHL or other suitable international delivery partners, depending on the destination and service selected.

Estimated International Delivery Time

International orders are normally delivered within approximately 3–10 business days after dispatch.

Actual delivery times can vary depending on the destination, courier service and customs processing.

International Delivery Charges

Available delivery options and charges are calculated at checkout based on factors including:

• Delivery destination

• Parcel size and weight

• Available delivery service

The applicable delivery charge will be shown before you complete your purchase.

4. Import Duties, Taxes and Customs Charges

Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Where duties and taxes are collected by us at checkout, this will be clearly shown before payment.

Where they are not collected at checkout, the customer may be required to pay charges directly to the relevant customs authority, courier or other authorised organisation before or after delivery.

These charges are determined by the destination country and are outside our control.

We recommend checking the applicable import rules and charges in your country before placing an international order.

5. Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email.

Where tracking is available for your delivery service, the email will include a tracking link or tracking number so you can check the latest available delivery status.

Please allow some time after dispatch for tracking information to become available or update within the courier's system.

6. Delivery Delays

We aim to dispatch orders promptly and provide realistic delivery estimates. However, delays can occasionally occur for reasons outside our reasonable control, including:

• Customs processing

• Severe weather

• Courier or transport disruption

• Public holidays

• Periods of unusually high demand

If you believe your order is significantly delayed, please contact us and we will review the available tracking information and assist where possible.

7. Incorrect or Incomplete Delivery Information

Please check your delivery name, address and contact information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at Info@the-vital-earth.com.

We will try to update the delivery information where possible, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

If an order is returned to us because the customer supplied an incorrect or incomplete delivery address, we may contact the customer to arrange redelivery. Additional delivery charges may apply where a new delivery attempt is required.

8. Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@the-vital-earth.com

We will review the tracking information and, where appropriate, investigate the delivery with the courier.

If a parcel is confirmed as lost, we will handle the matter in accordance with your applicable consumer rights and our Terms and Conditions.

9. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@the-vital-earth.com

Please include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product and packaging, where possible

This information helps us investigate the issue and arrange an appropriate resolution.

Nothing in this Shipping Policy affects your statutory rights.

10. Contact Us

If you have any questions about delivery before or after placing an order, please contact:

The Vital Earth
SJS Marketing Ventures Ltd
Email: info@the-vital-earth.com

Our full legal business and contact information can be found on our Contact page and in our Terms and Conditions.

Last updated: July 2026